Service Form

 

Licensed & Insured

Customer Testimonials

We found Team Bob's by accident but quickly thanked God that we did. With extensive plumbing to do, your team jumped in, carrying such a positive, helpful, professional and upbeat manner at all times. We're very thankful for you guys and would recommend Team Bob's to anyone in need of qualified heating & plumbing with absolutely no hesitation!

J.Hill - Denver, Colorado

We want to thank you for helping us with the furnace, air conditioning and hot water decisions. Installation was quick and professional. Your walk through after installation on how everything worked and maintenance needs were very helpful. We have finally been able to use the A/C and it worked great. I will recommend Team Bob to my friends.

Jim & Sharon - Interlochen, Michigan

We arrived home from boating all day to find that our air conditioning was not working. With it being the Saturday evening of the 4th of July weekend, we were concerned that we wouldnít be able to get service for days. Team Bobís sent a technician within the hour. Mike was able to get us back up and running in no time. We are extremely pleased with the service and information that was provided. We will definitely be calling Team Bobís from now on!

Kristin - Rapid City, Michigan

I just wanted to take a minute to thank you for providing the "cooling tent" at the Cherry Festival this weekend! My family and I visited for the first time and had no idea there would be so little in the way of shade (I think it was 89 degrees when we were there!). We came across your tent and were able to cool off in no time at all! My mother was particularly grateful, as she was suffering from mild heat exhaustion. Thanks for giving us a "cool" memory!

Lisa Hulick

Thanks Patrick at Team Bob's for helping out my client this morning in determining how to proceed with a heating system for a new purchase. You are awesome!

Jennifer H. Martin, Realtor

Thank You, Thank You, Thank You for your Professional, Fast and friendly service on a Sunday. David was very helpful and explained everything.

Carol Della Maloney Billings

Please know how happy I have been with Team Bobís. I have had many professionals, not only at my this house but at others, and have never been more pleased as I am with Team Bobís.

Patti - Traverse City, Michigan

Rick came out to provide a quote for a water heater yesterday, and I realized upon seeing him that I never wrote a note to communicate how pleased I was with the tremendous work Rick and the installation team did on my furnace last year. My uncle recommended Team Bobís to me and I paid it forward, singing the praises of Team Bobís whenever possible. Thanks again for the tremendous work on the furnace.

Ryan - Traverse City, Michigan

Your service technician was terrific. In addition to fixing our problem, he was very helpful in offering suggestions to improve cooling/heating in the house. I learned a lot from him.

Ken Warner - Traverse City, Michigan

I wanted to write to thank you and your associates for your exemplary work in installing my new Lennox furnace.


You and your staff provided excellent customer service by tearing down the old closet that housed the former furnace, hauling it away, and leaving the area around the new furnace more neat and organized than before you has arrived. The price of the new furnace was also right. It was your professionalism and service that made this experience a positive one and worth recommending  to others.

 

Penny Spencer - Cedar, Michigan

We would like to express our thanks in this note for your services in replacing our heating system. From the start, everyone involved – from scheduling with the office, a visit from the salesman and the installation showed that they cared for our needs and helped us in a quick and professional manner.

 

Dave, Kim and DJ Cook - Traverse City, Michigan

Thank you and your installation team for their quick and clean work installing my new Lennox furnace and Marathon water heater. Everything works great!

Steven Kozleuchar - Traverse City, Michigan

Just a note to tell you how pleased I was with the service performed today by your technician. His cheerful, informative and professional performance reassured me that I had made the right decision in requesting your service. Many Thanks!!!

 

Jack Thomas - Kalkaska, Michigan

I wanted to drop you a note regarding my experience with using Team Bob’s services to purchase and install a new heat pump at my home. It is without question the very best contracting service I have ever experienced in my life.

 

Your staff worked marvelously together - it was like watching a ballet! They moved in concert and accomplished the tasks in a wonderfully smooth and effective way. They were friendly, helpful, clean, tidy and efficient, leaving my house cleaner than when they arrived.

 

Needless to say, I am impressed with Team Bob’s staff, responsiveness, equipment, and follow-up. I will not use any other contractor for services that your company provides.

 

Again, thank you for your kindness, education, information and follow-up. Great job!!

 

Michael & Alison Willett - Northport, Michigan

I can't begin to tell you how impressed I am with the professionalism and competence of your three employees, Aaron Rubin (Installation Manager), Lana Olds (Scheduling Secretary), and Scott Loveland (Installation Technician). Each of these is the voice and face of your company within our community.  I am pleased to have met them and proud that they are my neighbors.  Their efforts in the interest of your customers is personable and their decision making represents the highest standard in corporate ethics.  Deeply appreciative of their skills, I salute each of them!   You may feel free to use this note in any way that furthers your business interests or the careers of those I have named.  I wish for you and them a blessed and joyous Christmas Season and a successful New Year in 2010.

 

J.H. - Traverse City, Michigan

Just a quick note to thank you and Team Bobís for the quick and very satisfactory installation of my new furnace. Your sales presentation has proved to be spot on and the furnace is everything you claimed. Put me on that very long list of satisfied customers!

Jim Pascoe - Traverse City, Michigan

Having moved into our new condo with baseboard heating we have been pleasantly surprised with the Fujitsu air conditioning system installed by Bob’s. The installation, service and follow-up by Team Bob’s was professional.

Our thanks to your comfort specialists.

Joseph G. Aprea - Traverse City, Michigan

We want to thank Team Bob’s for all the prompt, friendly, and efficient service. Each man did an outstanding job--gladly answering our many questions and giving his honest opinions. Today, it is a relief to have a unit we can trust in both winter and summer. Thanks again!

 

Jim Wright - Empire, Michigan

We are writing to let you know that we are very satisfied with our new Lennox 70,000 BTU furnace and the whole crew responsible for its installation.


All in all, we are very pleased with our experience with your company and its employees. Bob’s Furnace also installed our first furnace, a Bryant, 14 years ago. Thank you for great service over the years.

 

Robert I. Warner - Maple City, Michigan

I would like to personally THANK Team Bob’s for their fast and courteous service in my recent time of need. I would definitely highly recommend Bob’s…in fact I have mentioned the great service I received to all my friends and family!

 

Thank you Team Bob’s, each and every one of you who I was in contact with…always professional and compassionate!!!

Penny Zika - Traverse City, Michigan

Sure was comfortable doing business with Team Bob’s recently. Your expertise and follow up were the difference in an “average” or “above average” business experience. I won’t have any trouble recommending Team Bob’s to anyone looking for heating/cooling or plumbing.

Patrick W. Wicksall - Traverse City, Michigan

We wanted to thank you for making our new Lennox furnace purchase a pleasant experience; you were prompt, knowledgeable, and professional. Your follow-up on installation was excellent and we were “up and heating” ahead of schedule. Thanks again!

 

Gordon & Bev Carncross - Lake Leelanau, Michigan

We found your sales representative as well as the rest of Team Bob’s very professional, courteous and had a good knowledge of your products. We were impressed by the follow up, to make sure everything was in working order…Thanks again.

Bob & Therese Dahringer - Traverse City, Michigan

I wanted to give credit to your salesman and the men that put the new furnace into my home. They all did a very good job and were nice.  Even the man from the county (inspection) said the job was well done.

Karen A. MacKenzie - Traverse City, Michigan

We wish to commend our salesman and his installation team for their competence, friendliness, and attention to detail during the installation of our new furnace, water heater, and water softener. This was a painless and pleasant experience.

Tom & Barb Cole - Kewadin, Michigan

We wanted you to know how pleased we are with our new furnace, A/C, air cleaner and humidifier. We appreciate that you selected a package of equipment for us that provided us with comfort, reliability and energy savings. Your salesman is excellent and we are very happy he was assigned to us.
Also, we wish to say that the installation team did an awesome job! Thanks much to all of you!

 

Bob & Bonnie Anderson - Traverse City, Michigan

I want to express my thankfulness that your service technician came out to repair my furnace. He know exactly the right way to repair the furnace. The furnace runs great. I feel safe. Thank you!

 

Thomas J. Hanna - Traverse City, Michigan

Although a customer of Team Bob’s for three years, I was “lured” into accepting another company to install my heat pump/air conditioner. It has been Team Bob’s that has been correcting their mistakes.
I’ll not try another trick like that – I’ll hire the best the first time out!

Margaret Kramer - Rapid City, Michigan

Good response and service. New furnace installation is very clean and well done. Very professional job. The technician was very responsive. The installer did an outstanding job with the installation and was very pleasant to work with as well as being very professional.

Gordon Grimm - Traverse City, Michigan

Your technician was very polite and knew his trade. It is good to know the furnace will work well this winter.

Kenneth Shafer - Lake Ann, Michigan

Just wanted to thank you for helping me this week. Many thanks for taking the time to educate me about our system. Your efforts were wonderful.

Cookie & Duane Kalember - Traverse City, Michigan

We wanted to compliment you and your team. While installing our new furnace your installer worked for two days in a difficult situation. He was very courteous and professional and he left everything just as it was before he started the big job.


You can be proud of your employees and we are very satisfied.

 

Jerry & Shirley Bishop - Maple City, Michigan

I’m writing to say, “Thank you!” Thank you for such great service!

 

Our furnace stopped working. I went through the phone book and saw your ad. I called and immediately my information was taken and I was informed of the service fee.  Minutes later the technician was on his way.

 

The technician let me know what the problem was. He was very nice about explaining everything. I really appreciated his friendly attitude. (I’ve had other technicians out to fix other things that were just there to do their work and found it a burden to explain anything.) Your technician took the time to explain the problem, offer suggestions and then fixed the furnace.

 

I was very impressed with such fast and personable service. It was fast, the technician was informative, and the price was reasonable. I will be calling back in the spring and will recommend you to anyone I know who needs service. Thanks, again!

S.D. - Interlochen, Michigan

I wanted to drop a short note to say thanks for the fine job your company has done on the new furnace. Your salesman did an excellent job. He was punctual, knowledgeable and accurate in his estimates of costs and installation considerations. The job was completed on time and there were no ‘surprises!” I would not hesitate to recommend your company to others.

 

We appreciate the fine service!

DJ ~ Ada, Michigan

I am writing to express my appreciation for the personnel you sent to our home for our furnace and water heater estimate and installation. They were very courteous, conscientious, and got down to business right away. The salesman made a couple extra trips here to help explain the function of the new units after the installation. I greatly appreciate the job each of them did.

JH ~ Kingsley, Michigan

This is a note to let you know how happy we are with our new Trane furnace, and more importantly the professional service we experienced. The Team did an exceptional job explaining the details from the estimate to the installation.

 

We appreciate your taking good care of us.

JK & CK - Williamsburg, Michigan

I just wanted to thank you for the fine job of installing our AC system. You were very thorough and professional and a pleasure to deal with. Everything went as planned with no surprises or hidden charges. The installers showed up when they said they would and got the job done in allotted time. The workmanship was great. I’m glad another satisfied customer recommended your firm to me and I would recommend Bob’s to others. Thanks for a no hassle fine job.

DB - Suttons Bay, Michigan

You just finished installing our new furnace and air conditioner coil. Your installer was SO capable and did very high quality work! I wanted you to know how much I appreciate how much care he showed to carpeting, cleaning up when he finished and making perfect cuts in the wood siding for the vents, besides putting in the furnace so well.

MV & VV - Traverse City, Michigan

Your Installation Manager has addressed all our issues and questions, and he has been very patient with us. He has communicated especially well what we need to do to make this the kind of HVAC installation you and we can be proud of.

 

I am dropping you this note to express my appreciation for all his efforts. He’s a real professional and represents you exceedingly well. Our experience with him has erased the anxiety I have felt for a long time.

 

Please convey our thanks and appreciation to him again.

RW & SW - Northport, Michigan

I would like to tell you how much I appreciate the fact that you train your employees to be courteous of their work space. Your installer was right on time, neat in appearance and very polite. He didn't track through the house and he cleaned up behind himself. I so appreciate that.

BV - Kingsley, Michigan

One of your service men was here today. I just wanted to let you know what a good job he is doing. Everything about his visit to repair our gas log fireplace was top notch. If I owned a business he is the kind of employee I would hope to have working for me. Thank you.

JC & DC - Traverse City, Michigan

I just wanted to take a minute and express my appreciation for the service I received. I placed an after hours call and had a gentleman promptly show up at my residence, diagnosed, and fixed the problem with my furnace. He also gave me several pointers on how to maintain my furnace properly to keep it functional in the future. His knowledge, courtesy, and professionalism were top notch it is refreshing to get such timely and quality service and I look forward to using your company in the future. Thank you.

DB - Cedar, Michigan

Your salesman came to our house. We were immediately impressed with his professionalism, knowledge, and honesty. We had not planned on getting a new furnace but after talking with him, decided it was the best way to go. This decision was made without any hard sell or pushing your product. Just plain honesty and truthfulness.

 

Your technicians arrived early-by 7:30am- and were finished installing our furnace and hot water heater by 3:00pm. They worked without a break and were extremely efficient, knowledgeable and friendly. They left the basement, stairway and driveway clean and free of debris.

 

We appreciate the top notch quality of your staff and the way in which you conduct business. We will recommend Bob’s Furnace Service to others.

 

Thanks again for a job well done.

PF & JF - Traverse City, Michigan

Your salesman came down to our cottage, went over our prints, came back with an estimate of costs, and assured me it would be done in a timely and professional manner, which it was.

 

The people that were responsible for our home went out of their way to make sure I was happy and everything was installed correct.

 

As a new car dealer for 42 years we know, the company is only as good as the employees you have working for you. I can assure you that you are in great shape with your great people. As for anyone asking me who did our heating and AC job, I am very proud to say and recommend Bob’s Furnace of Traverse City.

PB - Kaleva, Michigan

We had attempted to have our furnace repaired numerous times over the past couple of years, but it was always a temporary fix and had gotten to where we were afraid to leave our home for fear of the furnace going out. Our regular repairman had pretty much given up on our furnace and it is only 10 year old. He suggested that we have someone else check the furnace.

 

We are sure glad we called on your company. Within a half hour, the problem was figured out and corrected. They are very efficient, professional, informative and nice. Then best thing is that with winter approaching, we are warm and the furnace is working great.

 

We are telling neighbors and friends for great service to call Bob’s Heating.

LR & JR - Lake Leelanau, Michigan

We would like to take the opportunity to express our appreciation for the professional manner in which your company accomplished the installation of a furnace, air conditioner and a hot water tank. This work was accomplished on the agreed date without delay. My compliments to the salesman and the technicians. They were efficient, courteous and competent.

 

At some point, we would like to discuss a service contract with your company.

RJ & CJ - Traverse City, Michigan

The receptionist took my information and answered all my questions. She was very helpful and let me know that some one would be calling me to let me know they were coming out.  Within twenty minutes my phone rang and it was your technician calling. I told him what the furnace was doing and he gave me a helpful tip that took care of our problem. I cannot express how grateful my family and I are for the help.

 

Now, because of your technician, Bob’s Furnace Service will get all our business and recommendations to all of our friends and family. So thank you so much!

LB - Fife Lake, Michigan