Licensed & Insured

Customer Satisfaction Survey

 

Team Bob’s is dedicated to providing our customers with the highest level of quality
service. Our goal is to ensure every customer is 100% satisfied with the willingness
to recommend us to your family and friends. We invite you to let us know what you
think. Please take just a few minutes to complete the customer survey below in an
effort to better our overall customer service.

 

Thank you for taking the time to complete this customer survey. As a token of our
appreciation, your name will be placed into a drawing for a chance to win a
$100 Gift Certificate to Downtown Traverse City. We will select an entry
quarterly. If your name is drawn, we will contact you via the e-mail address
you provided when filling out this survey. Good luck!

 

As an added bonus, your name will be put into the pot for a quarterly drawing of a $100 Gift Certificate to Downtown Traverse City if you would take a moment to leave us a Facebook or Google Review. Thanks in advance for helping Team Bob's stay in the know about what our customers think - your voice is very important to us!

 

E-mail Address: *
Address *
Address 2
Phone Number *
Service Date Select Date
Services Rendered *
Was your HVAC/Plumbing
system working when
you called Team Bob's?
What was your
primary reason
for contacting
Team Bob's?
How did you hear
about us? *
What was your primary
reason for choosing Team
Bob's for your HVAC
and Plumbing needs?
Overall SatisfactionVery Satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
PromptnessVery Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Courteous and FriendlyVery Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Took time to
understand
my needs
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
KnowledgeableVery Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Explained the operation
/ maintenance of system
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Left work area neat and cleanVery Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Completed the work in
a timely manner
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Answered questions to
my satisfaction
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Do you have a
Service/Maintenance Agreement?
Were you offered a
Service/Maintenance Agreement?
Were you offered options
that could improve the
air quality in your home?
Is your system currently
working to your satisfaction?
Would you recommend
Team Bob's to your
friends and family? *
Comment or
personal testimonial
May we use your
testimonial? (explain) *
Yes
No

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