2282 Cass Road    Traverse City, Michigan  49684    Office (231) 941-4064    Fax (231) 941-5299

1-866-BOB-HEAT

Customer Satisfaction Survey

 

Team Bob’s is dedicated to providing our customers with the highest level of quality
service. Our goal is to ensure every customer is 100% satisfied with the willingness
to recommend us to your family and friends. We invite you to let us know what you
think. Please take just a few minutes to complete the customer survey below in an
effort to better our overall customer service.

 

Thank you for taking the time to complete this customer survey. As a token of our
appreciation, your name will be placed into a drawing for a chance to win a
$100 Gift Certificate to Downtown Traverse City. We will select an entry
quarterly. If your name is drawn, we will contact you via the e-mail address
you provided when filling out this survey. Good luck!

 

 

E-mail Address: * Address * Address 2 Phone Number * Service Date Services Rendered * Service of current heating and cooling systemService of current plumbing systemNew construction HVAC installationHVAC installation replacementNew construction plumbing installationPlumbing replacement Was your HVAC/Plumbing system working when you called Team Bob's? YesNo What was your primary reason for contacting Team Bob's? Annual maintenanceProblems with current systemNew home constructionHome renovationUnhappy with current system How did you hear about us? * Current customerWord of mouthCompany vehiclePhone bookRadioWeb siteNewspaperSite signsOther What was your primary reason for choosing Team Bob's for your HVAC and Plumbing needs? Competitive pricingReputationPrevious experienceRecommended by friend or family memberAccreditationsOther Overall Satisfaction Very Satisfied Satisfied Neutral Dissatisfied Very dissatisfied Promptness Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Courteous and Friendly Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Took time to understand my needs Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Knowledgeable Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Explained the operation / maintenance of system Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Left work area neat and clean Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Completed the work in a timely manner Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Answered questions to my satisfaction Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Do you have a Service/Maintenance Agreement? YesNo Were you offered a Service/Maintenance Agreement? YesNo Were you offered options that could improve the air quality in your home? YesNo Is your system currently working to your satisfaction? YesNo Would you recommend Team Bob's to your friends and family? * Definitely WouldProbably WouldNeutralProbably Would NotDefinitely Would Not Comment or personal testimonial May we use your testimonial? (explain) * Yes No Verification Code (what's this?): Enter Verification Code: * * Required